We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return is made within 30 days of the return or exchange request
To ask for a return, please contact our support using our helpdesk.
We do accept exchanges and they follow the same conditions as returns
In order to ask for an exchange, please mention that you would like your item to be exchanged with another item when preparing your return with our support.
Returns within the US are free. You can refer to the delivery paper within your package to perform organize your return.
Returns from outside of the US are the responsibility of the buyer.
Feel free to contact our support agents through our helpdesk for more details.
How long does it take to process a return?
Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 14 days of our services accepting your return.
Shipping Information
Please allow 10-20 business days for your order to arrive. If 20 days has gone by since your order date, you can contact us via our support page.
We source products from all over the world to bring you special offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!
Order Processing: Orders are usually processed within 1 to 2 business days.
Shipping Days: Orders are usually shipped weekdays with the exception of public holidays.
Order Addresses: Orders are sent to the delivery address submitted with your order. Please ensure this address is correct or shipping charges for the return of the parcel and resending the parcel will be charged to you.
Order Tracking: All orders are assigned a tracking ID. Your parcel can be tracked to the point of delivery. In some International countries, it may not be possible to track your parcel past the point of exit as the postal provider in your country may not provide this as a service.
International Orders
- Countries: We ship to all Countries
- Other Charges: You may be required to pay duties, taxes or other customs charges on your order when received in your country. We are not responsible for those fees and these will be payable by you.
Missing, damaged or incorrect orders: Please report missing parcels, damaged or incorrectly filled orders via our support page. Please quote your order number with your email.
IMPORTANT NOTE:
Out of respect to the environment, we have opted for longer, more earth-friendly shipping times. As an eco-conscious business, we try to reduce our impact on the earth as much as possible. We understand some customers enjoy two-day shipping; however, this results in high emissions that negatively impact our climate. We sincerely hope you will join us in our mission to keep the earth clean and safe, not only for ourselves, but for future generations.
