Shipping Policy

Shipping Policy for Eden Market

Effective Date: 26.11.23

1. Processing and Dispatch:

Orders placed on our website will be processed within 1-2 business days. Once your order is dispatched, you will receive an email confirmation with tracking information.

2. Shipping Times:

Eden Market is proud to offer worldwide shipping with a delivery time ranging from 5 to 10 business days. While most orders are delivered within 5-7 days, actual shipping times may vary based on your location and any customs processing that may be required.

3. International Shipping:

For international orders, please note that additional customs fees, taxes, or duties may be applicable. These charges are not included in the shipping fee and are the responsibility of the customer.

4. Tracking Information:

To keep you informed about the status of your order, Eden Market provides a tracking number for each shipment. You can track your order by visiting the provided link or by contacting our customer support team.

5. Customer Support:

Our dedicated customer support team is available to assist you with any shipping-related inquiries. If you have questions or concerns, please reach out to us via phone at [Your Customer Support Phone Number] or email at [support@edenmarket.com].

6. Delays and Exceptions:

While we strive to meet our delivery timeframes, unforeseen circumstances such as customs processing delays or carrier issues may occur. In such cases, we will work diligently to resolve the issue and keep you informed throughout the process.

7. Order Changes and Cancellations:

If you need to make changes to your order or cancel it, please contact our customer support team as soon as possible. Once an order has been dispatched, changes may not be possible.

8. Returns and Refunds:

For information on returns and refunds, please refer to our [Return Policy].

Thank you for choosing Eden Market. We appreciate your trust, and our commitment is to provide you with a seamless and transparent shipping experience. If you have any questions or need further assistance, please do not hesitate to reach out to our customer support team.